Decision makers who decide what products to sell and how to bill for them - See Chapter 2, Billing with BillMax, Chapter 3, Configuring BillMax Billing Parameters and Provisioning with BillMax.

Accountants who need to book information from BillMax into an accounting system - See Chapter 3, BillMax for Accountants.

Billing Managers responsible for the setting up the various billing methodologies and billing rules - See Chapter 2, Billing with BillMax and Chapter 3, Configuring BillMax Billing Parameters.

Customer Service Representatives (CSRs) who interact with the end customer - See Serving Customers Using the BillMax Staff Interface.

Administrators responsible for the system and database administration of BillMax - See Maintaining BillMax.

Administrators responsible for installing and configuring BillMax - See Chapter 1, BillMax Installation Guide and Chapter 2, Preliminary BillMax Configuration.

Programmers responsible for customizing BillMax - See Appendix B, Customizing BillMax.