Serving Customers Using the BillMax Staff Interface

List of Figures

1.1. BillMax Login Page

2.1. Initial BillMax Display

2.2. Search Results Example

2.3. BillMax Timeout Message

2.4. BillMax Bad Authentication Message

2.5. BillMax Navigation Example

3.1. Example of a Locked Account

3.2. Alternate View of Locked Account

3.3. Account Billing Contact Information

3.4. Example Statement Showing Account Billing Contact Information

3.5. Account Billing Functions

3.6. Statement Options

3.7. Example Statement

3.8. Contrived Example Statement Balances

3.9. The Payment Screen

3.10. The Credit Memo Screen

3.11. The Enter Charge Screen

3.12. The Refund Screen

3.13. List of Voidable Transactions

3.14. Voiding a Transaction

3.15. The Manage Deposits Screen

3.16. Example Account Notes

5.1. New Service Information

5.2. Existing Service Information

5.3. Service with a Usage Based Pricing Plan

5.4. Service without a Usage Based Pricing Plan

5.5. Online Time for a New Service

5.6. Online Time for an Existing Service

5.7. Datacall Report

5.8. Password Matches

5.9. Password Does Not Match

5.10. Copy Password

6.1. Entering Bulk Payments

7.1. New Calltrack Ticket Information

7.2. Existing Calltrack Ticket Information

9.1. List of Standard Non-Financial BillMax Reports

9.2. Contents of State Files

9.3. List of Nightly Log Files

9.4. List of non-Nightly Log Files

9.5. Specify Calltrack Report Criteria

9.6. Result of a Calltrack Report

9.7. Select RADIUS data to Display

9.8. Resulting Datacall/RADIUS report

9.9. Select Graph to Display

9.10. Example Graph

9.11. Select Inactive Criteria

9.12. Example Inactive Report

9.13. Select Marketing Criteria

9.14. Example Marketing Report

9.15. Select Timetrack Criteria

9.16. Example Timetrack Report

10.1. Create Memorized Report

10.2. Testing a Memorized Report

10.3. Test Results

10.4. Create Memorized Report with Variable Input

10.5. Testing a Memorized Report with Variable Input

10.6. Variable Data Test Results

10.7. Define Report of Non-Taxable Recurring Sales by Zip Code

10.8. Testing a Memorized Report with a Financial Table

10.9. Results of Memorized Report with a Financial Table