Chapter 7. Calltracks


	BillMax Billing Solutions 877.245.5629 sales@billmax.com

Chapter 7. Calltracks
	Serving Customers Using the BillMax Staff Interface

Chapter 7. Calltracks

Table of Contents

Ticket Information
User Information
Statistics
Notes
Ticket History

Calltracks are used to capture interactions between a Customer Service Representative and a customer. Each Calltrack is associated with a User. They may be edited and prioritized. In addition, there is also a report that may be run against the Calltracks.

Ticket Information

Figure 7.1. New Calltrack Ticket Information

(1)	Specify the State and the priority of the Calltrack.

Figure 7.2. Existing Calltrack Ticket Information

(1)	Shows how may times a Calltrack has been read.
(1)	Tracks the updates to the Calltrack.


Chapter 6. Entering Bulk Payments		User Information

All rights reserved. No part of this documentation may be reproduced or transmitted in any fashion without written permission by The iSpark Group, Inc. This documentation is for the sole use of licensees of the BillMax billing software created by The iSpark Group, Inc. Making the documentation available to a non-licensee of BillMax without written permission of The iSpark Group, Inc. is a violation of the use of this documentation.

While precautions have been taken in the preparation of this documentation, The iSpark Group, Inc. assumes neither liability nor responsibility for errors or omissions, or for damages resulting from the use of the information contained herein.

All terms mentioned that are known to be trademarks have been appropriately capitalized. Use of the a trademark does not affect the validity of any trademark or service mark.

Links to third-party Web sites are provided for convenience. The iSpark Group, Inc. is not responsible for any content contained in the third-party Web sites.

Comments about this documentation may be sent to doc@billmax.com