BillMax Ticketing Overview

Ticketing is the BillMax solution for tracking issues. These issues are associated with Accounts at the User level. Tickets may be created and responded to using the Staff Portal, the Customer Portal and email.

Ticketing is composed of the following components:
  • Messages and Notes
  • Service Level Agreements (SLAs)
  • Issues and Resolutions
  • Team Members and Ticket Subscribers
  • Appointments - see Scheduling and Appointments
  • Tickets
  • Queues
  • Activity Log

The following are definitions that are helpful in understanding the subsequent documentation

Authorized User
A person authorized to use BillMax via System Administration > Authorized Users
The Authorized User to whom a Ticket is assigned.