Correct a non-Settled Credit Card or Electronic Check Payment

  1. Verify with the Credit Card/Electronic Check Processor that the Payment has not settled.
  2. View the Account.
  3. Click on the Billing Tab.
  4. Select the Payment by clicking the number in the Number column.
  5. Click Processor Void.
  6. Click Yes if acceptable.
  7. If necessary, reprocess the Credit Card or Electronic Check for the correct amount.