Manually Process a Credit Card Refund
- View the Account.
- Verify that the Refundable Amount in the Account Overview is negative.
- Select from the Context Menu.
- Choose the payment(s) to refund. The default is to refund all available credit card payments. If no payments are available, then no credit card payment is available to refund.
- Enter Amount to Refund if a partial refund of the amount is to be made.
- Click Refund to Credit Card.