Integration Overview

TowerCoverage® is a service by which a potential customer may view a Wireless/Fiber Service Provider's coverages/service areas, select their location, and request availability. BillMax is integrated with the TowerCoverage End User Submission (EUS) service as well as its Pre qualification service. See http://www.towercoverage.com.

There are multiple ways to access the TowerCoverage integration. One is through the Staff Portal, Others are initiated by the customer using the BillMax Customer Portal prequalify REST endpoint and the TowerCoverage supplied iframe.

Staff Portal/Customer Portal Interaction

Whether initiated by creating a new Account in the Staff Portal or through the Customer Portal, the basic process is the same.

  1. General information is submitted including the address for service.
  2. If through the Customer portal, a map of the location is displayed giving the customer the option to adjust the location..
  3. An Account, User and Ticket are created. A Service Availability request is made to TowerCoverage. If BillMax has been configured to know a positive TowerCoverage Pre qualification response always indicates a certain service, BillMax returns immediately after receiving the Pre qualification response. Otherwise there may be a delay up to 30 seconds while the system wait for a TowerCoverage EUS response which will indicate fiber, wireless, or both.
  4. Data resulting from the EUS request such as link analysis and fiber availability is entered into BillMax and associated with the Ticket as a message. The following steps are Customer Portal only.
  5. If the customer cannot get service, then a message is displayed and the customer interaction is complete.
  6. If the customer can get service, then additional information may be gathered including a user-name/password for logging the customer into the Customer Portal.
  7. The customer may then be logged into the Customer Portal and placed on the Shop page where products listed are filtered by the technology available, fiber or wireless. In addition, filtering may be done by Account Class.

iframe Interaction

An alternative interaction with TowerCoverage and BillMax is with an iframe supplied by TowerCoverage. During the iframe interaction, the following happens:
  1. Customer submits general information including address.
  2. A map of the location is displayed giving the customer the option to adjust the location.
  3. An EUS request is made and a message displayed to the customer. The customer interaction is complete.
  4. Data resulting from the EUS request such as link analysis and fiber availability is entered into BillMax creating an Account, User and Ticket.

The created Account and User hold the prospective customer's contact information and location information. The created Ticket holds link and fiber analysis details in Messages.