Customize the Credit Card Decline Notice

  1. Select Correspondence > System Email Templates.
  2. Choose the template ccdecline.
  3. Note: The following variable are available. Use either "$variable" or "${variable}" notation.
    TO
    The Account Email Address.
    FROM
    The Billing Email Address of the Virtual Company associated with the Account.
    SUBJECT
    The phrase "Company Account ##:w!" where Company is the name of the Virtual Company and ## is replaced by the Account number.
    LAST4
    Last 4 digits of the credit card number..
    AMOUNT
    The amount that was to be collected..
    REASON
    Always "DECLINED"..
    config.*
    fields from the Virtual Company record to which the Account belongs. See config Table (Virtual Company)
    Modify the Template.
  4. Select Save from the Context Menu