IPPay® Credit Card Chargeback Reversal

In rare cases, notification of a chargeback reversal is received.

  1. Identify the Account and amount/transaction from the notification.
  2. If the Account had the amount written off, reverse the Write Off.
  3. Enter a new Payment manually selecting the correct tender type. See Book a Payment while Viewing an Account or Book Payments for Multiple Accounts.
  4. Optionally create a Billing Statement .
  5. Optionally create a Bank Deposit using data from a bank statement showing receipt of chargeback reversal funds. See Create a Bank Deposit.