Jump Start SLA Use

The result is a Queue where all Issues are subject to an SLA.

  1. Create the SLA
    1. Login to the Staff Portal.
    2. Select Correspondence > SLAs from the Main Menu.
    3. Select New and create an SLA.
    4. Add an Service Level Item with an Issue Class of Default.
    5. Choose a Suggested Time to Completion Settings.
    6. Save.
  2. Add the SLA to a Queue
    1. Select Correspondence > Queues from the Main Menu.
    2. Select an existing Queue.
    3. Set the Service Level Agreement (SLA) to the newly created SLA.
    4. Save