Manually Process an Electronic Check Refund

  1. View the Account.
  2. Verify that the Refundable Amount in the Account Overview is negative.
  3. Select Refund > Refund via Electronic Check from the Context Menu.
  4. Choose the payment(s) to refund. The default is to refund all available electronic check payments. If no payment is available, then no electronic check payment is available to refund.
  5. Enter Amount to Refund if a partial refund is to be made.
  6. Click Refund to Credit Card.