Integration Overview

TowerCoverage® is a service by which a potential customer may view a Wireless/Fiber Service Provider's service areas/coverages, select their location, and request availability. BillMax is integrated with the TowerCoverage End User Submission (EUS) service as well as its Pre qualification service. See http://www.towercoverage.com.

There are two ways the customer interacts with TowerCoverage and BillMax, the BillMax Customer Portal and the TowerCoverage iframe.

BillMax Customer Portal Interaction

The Customer Portal uses both the TowerCoverage Pre qualification and EUS services. During the Customer Portal interaction, the following happens:
  1. Customer submits general information including address.
  2. A map of the location is displayed giving the customer the option to adjust the location.
  3. A Pre qualification request is made to Tower Coverage.
  4. An Account, User and Ticket are created. An EUS request is made to TowerCoverage. Data resulting from the EUS request such as link analysis and fiber availability is entered into BillMax. This step happens in the background.
  5. If the customer is not Pre qualified, then a message is displayed and the customer interaction is complete.
  6. If the customer is Pre qualified, then additional information may be gathered including a user-name/password for logging the customer into the Customer Portal.
  7. The customer may then be logged into the Customer Portal and placed on the Shop page where products listed are filtered by the technology available, fiber or wireless. In addition, filtering may be done by Account Class.

iframe Interaction

An alternative interaction with TowerCoverage and BillMax is with an iframe supplied by TowerCoverage. During the iframe interaction, the following happens:
  1. Customer submits general information including address.
  2. A map of the location is displayed giving the customer the option to adjust the location.
  3. An EUS request is made and a message displayed to the customer. The customer interaction is complete.
  4. Data resulting from the EUS request such as link analysis and fiber availability is entered into BillMax creating an Account, User and Ticket.

The created Account and User hold the prospective customer's contact information and location information. The created Ticket holds link and fiber analysis details in Messages.