The User in BillMax represents the Service location of Services and/or additional contacts for the Account. It also may represent a different location for the Services. In general there will be one User per Account. Reasons to have multiple Users per Account are:
  1. Multiple locations for Services where the Services are taxed differently.
  2. Multiple locations for Services where the location of the Service needs to be reported such as on the FCC 477.
  3. Multiple Users of Services such as employees in a corporation.
  4. Multiple contacts for an Account. If integrating the Ticketing System with email, Tickets that come in will automatically be associated with the User that has the same email address as the From email on the Ticket.

    The User holds the credentials for the Customer Portal login.

    The User determines what Tax Region is in use when Packages and Services associated with the User are billed.