Enabling Ticket Notifications

Notifications may be sent to Customers and Authorized Users concerning Ticket activity.

  • sendmail based outbound email capability is required for your BillMax server. This requirement is the same as required to send statements in email. This requirement usually requires specific DNS setup (SPF records) or the use of a smart host relay.
  • Each Authorized Users that will use outbound Email must have a unique email address and the email address must not be an email address of a User associated with an Account.
  1. Set up Authorized User notifications:
    1. Configure the StaffPortalUrl in the systemstate List if a link to the Ticket is desired.
    2. Make the System Email Template ticketnotification Active.
  2. Set up Customer notifications. Each Queue may have its own templates.
    1. Set Acknowledge New Template.
    2. Set Acknowledge Close Template.
  3. Set the Notifications From Email. It is recommended that this be a different email than the From Email used for Outbound Messages as Email.