Notifications may be sent to Customers and Authorized Users
concerning Ticket activity.
- sendmail based outbound email capability is required for your
BillMax server. This requirement is the same as required to send statements in
email. This requirement usually requires specific DNS setup (SPF records) or the
use of a smart host relay.
- Each Authorized Users that will use outbound Email must have
a unique email address and the email address must not be an email address of a
User associated with an Account.
-
Set up Authorized User notifications:
-
Configure the StaffPortalUrl in the
systemstate List if a link to the Ticket is
desired.
-
Make the System Email Template ticketnotification
Active.
-
Set up Customer notifications. Each Queue may have its own templates.
-
Set Acknowledge New Template.
-
Set Acknowledge Close Template.
-
Set the Notifications From Email. It is recommended
that this be a different email than the From Email used
for Outbound Messages as Email.
