How To Enabling Inbound Email Steps to add inbound email functionality to a Queue. Email is downloaded from an email box using fetchmail. Enabling Outbound Email Messages Steps to add outbound email functionality to Ticketing. Messages may be sent as emails to customers and/or Authorized Users. Enabling Ticket Notifications Notifications may be sent to Customers and Authorized Users concerning Ticket activity. Jump Start Ticketing Minimal steps to setup Ticketing for the first time. The result is a Ticketing Queue that will allow all Open Authorized Users to manage Tickets in the Queue. Jump Start SLA Use Stop Assignment of Tickets to Certain Authorized Users Keep Tickets from being assigned to certain Authorized Users such as the BillMax system user, root, etc.