Jump Start Ticketing
Minimal steps to setup Ticketing for the first time. The result is a Ticketing Queue that will allow all Open Authorized Users to manage Tickets in the Queue.
- Login to the Staff Portal.
- Select from the Main Menu.
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Select New and create a Queue.
- Enter the Name with letters and number only. A value suitable for the user-name part of an email. An example is "support".
- Enter the Description.
- Enter the Notifications From Email under Outbound Ticket Updates. This value is the email "From" address when sending Ticket Updates. As replies to ticket updates are not expected, a value such as "Example Inc. Support <DoNotReply@example.com>" might be used.
- Enter at least one Issue with one Resolution
- Accept all other defaults.