Jump Start SLA Use
The result is a Queue where all Issues are subject to an SLA.
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Create the SLA
- Login to the Staff Portal.
- Select from the Main Menu.
- Select New and create an SLA.
- Add an Service Level Item with an Issue Class of Default.
- Choose a Suggested Time to Completion Settings.
- Save.
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Add the SLA to a Queue
- Select from the Main Menu.
- Select an existing Queue.
- Set the Service Level Agreement (SLA) to the newly created SLA.
- Save