IPPay® Credit Card Charge Backs

Notifications of charge backs are transmitted via email and fax. Use the data received to enter charge backs into BillMax.

  1. Identify the Account and amount/transaction from the chargeback data.
  2. Create Payment Reversals for each chargeback. See Book a Payment Reversal.
  3. Using data from a bank statement, create a Bank Deposit using Payment Reversals of which the sum equals that listed on the Bank Statement. The date of the Bank Deposit should be that listed on the bank statement.