Latest News, Innovations, and Announcements from BillMax
BillMax and Infara, LLC Announce Infara.ai — The AI Platform That Helps ISPs Know What’s Next
Las Vegas, NV – October 2025 — BillMax, a trusted leader in ISP billing and operations software, today announced a new cooperative venture with Infara, LLC to bring Infara.ai, an AI-powered analytics and automation platform built exclusively for internet service providers.
Infara.ai brings together network, customer, and call center data into one intelligent platform, turning raw information into predictive insights that let providers act before small issues become big customer problems.
Built for ISPs. Powered by AI.
Infara was developed by one of the largest and most innovative wireless internet service providers in the United States, leveraging years of real-world experience in network operations, automation, and customer intelligence. Designed from the ground up to empower ISPs of all sizes, Infara brings the future of network intelligence to every provider, making advanced AI-driven insights accessible, scalable, and affordable.
Delivering an ROI never before seen in the industry, Infara transforms how service providers predict issues, engage customers, and optimize performance. With proven results in reducing churn, improving uptime, and cutting operational costs, Infara represents a new era of intelligent, data-driven network management.
Built on BillMax. Ready for What’s Next.
At its foundation, Infara.ai runs on the BillMax billing engine, giving ISPs the proven reliability of BillMax with the intelligence and automation of AI. Together, they create a unified ecosystem that helps providers reduce churn, lower support costs, and improve customer satisfaction—all while protecting the most valuable part of the network: the subscriber on the couch.
Paul Slezak, CEO at BillMax said, “By combining Infara’s foresight and automation with the power of the BillMax billing engine, we’re giving ISPs a powerful competitive edge.”
Know What’s Next.
With Infara.ai, ISPs can finally predict what’s coming, act before it happens, and deliver service that keeps customers connected and loyal.
Infara. Affordable. Scalable. Unmatched in ROI. The Future of Network Intelligence.
About BillMax
BillMax is a leading provider of billing and operational software for internet service providers. Since its founding, BillMax has helped ISPs nationwide streamline operations, improve profitability, and deliver exceptional customer experiences.
BillMax Continues to Innovate with its 2025 Release
Fort Worth, TX – March 25, 2025 – BillMax, a leading provider of ISP billing software solutions, is proud to
announce the release of BillMax 2025, delivering powerful new features and integrations designed to enhance
billing flexibility, compliance, and operational efficiency.
New Features in BillMax 2025
- Credit Card Surcharges – Businesses can now pass along credit card processing costs where legally
permitted. This surcharge is applied as a percentage of the payment and can be configured by Account
Profile while allowing for exceptions at the individual account level. - Integration with Calix Cloud Services – A new API integration with Calix Cloud Services provides
seamless subscriber authentication, improving security, and streamlining access control for service
providers. - HubSpot CRM Integration – BillMax now supports two-way synchronization between BillMax
(accounts, users) and HubSpot (contacts, deals). This ensures real-time data consistency, enhances
automation, and improves customer relationship management. - BDC Compliance Updates – Keeping up with the evolving Broadband Data Collection (BDC)
requirements, BillMax 2025 includes updates to help service providers remain compliant with regulatory
reporting mandates. - Expanded REST API Offering – BillMax continues to expand its REST API capabilities, providing
even more flexibility for businesses looking to customize and integrate their billing processes with other
enterprise systems.
“With BillMax 2025, we remain committed to providing a flexible, scalable, and innovative billing solution for
WISP, VoIP, and Fiber providers,” said Ellen Slezak, Account Manager at BillMax. “These new features and
integrations empower our customers with greater control over billing processes, improved compliance, and
enhanced customer management tools.”
Whether hosted or on-premise, BillMax is designed to be the foundation of a fully customized billing solution,
with a robust API framework that allows seamless integration with other essential business tools. The BillMax
team supports businesses every step of the way, ensuring clients maximize efficiency and value available to
them.
For more information about BillMax 2025 and its new features, visit www.billmax.com or contact
sales@billmax.com.
About BillMax
BillMax Billing Solutions helps businesses, particularly the ISP and VoIP verticals, manage a customer’s life
cycle to improve customer service, reduce costs, and lower administrative overhead. Since 1998, BillMax has
done hundreds of installations for clients around the world. The BillMax team works very closely with clients to
put in place a solution to meet their needs.
BillMax Billing Solutions Now Offers Broadband Labels Functionality
Fort Worth, Texas – Oct. 1, 2024 – BillMax Billing Solutions, a software company for
internet and VoIP providers, now offers clients an easy way to create, manage, and store the FCC required Broadband Labels.
To support the new FCC requirement for Broadband Labels, BillMax has implemented a way to create a label for each stand-alone mass-marketed broadband access service plan. BillMax’s easy to use solution offers ISPs a streamlined way to provide clear, accurate, and standardized information to customers. This service not only simplifies regulatory adherence but also supports the requirement of storing each label for a minimum of two years in an archive that is retrievable in an effortless way.
BillMax creates a CSV file to make the information in the labels machine-readable to enable third parties to easily collect and aggregate data for the purpose of creating comparison-shopping tools for consumers as required. When labels are published, an HTML file is written with all labels so they can be added to a website. BillMax also has a REST API endpoint to retrieve the label for a certain service for an individual customer in an online portal.
“We’re excited to offer this complete service to our clients so they can meet the FCC requirements easily”, said Ellen Slezak, Account Manager. “Following the FCC guidelines to serve those customers seeking service is essential. Allowing customers to see their broadband label on the portal will build trust with current customers.”
BillMax Billing Solutions helps businesses, particularly the ISP and VoIP verticals,
manage a customer’s life cycle to improve customer service, reduce costs, and lower
administrative overhead. Since 1998, BillMax has completed hundreds of installations
for clients around the world. The BillMax team works closely with clients to put in place
a solution to meet their particular needs. More information at billmax.com.
Contact sales@billmax.com for more information.
BillMax Billing Solutions Now Offers a REST API
Fort Worth, Texas – Oct. 1, 2024 – BillMax Billing Solutions, a software company for
internet and VoIP providers, now offers clients a REST API allowing them to easily automate billing processes, retrieve real-time data, and manage accounts efficiently from any platform or application.
BillMax’s REST API allows seamless integration with our billing solutions, offering developers a standardized way to access and manipulate customer data, billing information, and service provisioning. Explore our Swagger page to interact with our API endpoints in a user-friendly environment, where you can test requests, view responses, and understand how to integrate our robust billing functionalities into your applications effortlessly. Whether you’re looking to automate billing processes, retrieve customer insights, or enhance service delivery, our RESTful API and Swagger page provide the tools you need for efficient and scalable integration.
“We’re please to offer this API to our clients so they are better able to serve their
customers,” said Paul Slezak, CEO. “Being able to quickly, easily and seamlessly integrate sales, marketing, provisioning and other 3rd party solutions is critical in these days of rapid development.”
BillMax Billing Solutions helps businesses, particularly the ISP and VoIP verticals,
manage a customer’s life cycle to improve customer service, reduce costs, and lower
administrative overhead. Since 1998, BillMax has completed hundreds of installations
for clients around the world. The BillMax team works closely with clients to put in place
a solution to meet their particular needs. More information at billmax.com.
BillMax Billing Solutions Now Offers AWS Email Services
Fort Worth, Texas – Oct. 1, 2023 – BillMax Billing Solutions, a software company for internet and VoIP providers, now offers clients an optional service featuring Amazon Web Services Simple Email Service (AWS SES).
Using AWS SES through BillMax has advantages over sending email through a standard mail system, including a greatly improved delivery success rate, reduced administrative burden, status tracking, scalability to tens of thousands of emails, and reputation management for emails sent. BillMax staff will handle proper setup of DNS, SPF alignment, and DKIM signatures so emails are more likely to be received by mail servers and not bounced or placed in spam folders. Emails can be configured to originate with dedicated IP addresses so bad practices of other senders won’t adversely affect the sending domain’s reputation.
“We’re excited to offer this service to our clients so they are better able to serve their customers,” said William Schoolfield, Vice President of Business Development. “Sending customer communications and knowing they are received and read is an essential part of every business. Offering this service will raise the success and clarity of reaching customers.
BillMax Billing Solutions helps businesses, particularly the ISP and VoIP verticals, manage a customer’s life cycle to improve customer service, reduce costs, and lower administrative overhead. Since 1998, BillMax has completed hundreds of installations for clients around the world. The BillMax team works closely with clients to put in place a solution to meet their particular needs. More information at billmax.com.
BillMax Billing Solutions Partners with Avalara to Automate Tax Compliance
Fort Worth, Texas – March 1, 2023 – BillMax Billing Solutions, a software company for internet and VoIP providers, today announced it has partnered with Avalara, a leading provider of tax compliance automation software for businesses of all sizes.
BillMax Billing Solutions is now part of Avalara’s “Certified for AvaTax” program, which features integrations that perform at the highest level, providing the best possible customer experience. As a result of this partnership, BillMax clients can now choose Avalara’s AvaTax to deliver sales and use tax calculations within existing business applications at the time of checkout or billing — in real time. And, Avalara Returns to automate the indirect tax returns filing process, saving businesses time and money while reducing risk.
BillMax Billing Solutions offers BillMax 2023 as a Customer Relationship Management (CRM) system designed specifically for internet and VoIP providers. BillMax 2023 follows a customer’s complete life cycle and promotes automation for billing, service provisioning, and payment processing. This latest platform gives a comprehensive view of business so small problems do not multiply. It can be extended or integrated with third party application such as Avalara, for a “best of breed” approach. BillMax provides an innovative billing solution paired with flexibility, customization and client support.
“We’re excited to partner with Avalara to provide our clients with an automated way to calculate taxes and fees,” said Paul Slezak, CEO of BillMax Billing Solutions. “Managing sales tax manually is complex and costly, especially for our clients who have expanded to multiple states. Our integration with Avalara helps our clients efficiently achieve compliance so they can return to their core business.”
Marshal Kushniruk, executive vice president of strategy at Avalara said, “BillMax understands the needs of its clients, and their software solution reduces complexity for them in many ways. We understand that digitization of business processes is not an option, it is essential; we are proud to offer fast, accurate, and easy tax compliance solutions to our shared customers.”
BillMax Billing Solutions is now an Avalara Certified partner. Certified partners pass a series of criteria developed by Avalara to ensure the connector’s performance and reliability, thereby helping mutual customers benefit from a seamless experience with Avalara’s tax compliance solutions.
About Partner
BillMax Billing Solutions helps businesses, particularly the ISP and VoIP verticals, manage a customer’s life cycle to improve customer service, reduce costs, and lower administrative overhead. Since 1998, BillMax has done hundreds of installations for clients around the world. The BillMax team works very closely with clients to put in place a solution to meet their particular needs. More information at billmax.com.
About Avalara, Inc.
Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, ecommerce, and other financial management system providers, Avalara delivers cloud-based compliance solutions for various transaction taxes, including sales and use, VAT, GST, excise, communications, lodging, and other indirect tax types. Headquartered in Seattle, Avalara has offices across the U.S. and around the world in Brazil, Europe, and India. More information at avalara.com.